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Return Policy:

Janesville Industrial Supply/JISUPPLY.COM will attempt to treat every customer in a fair and reasonable manner. Please review the following information before ordering.

Please complete a RETURN MERCHANDISE AUTHORIZATION form and obtain a the RETURN MERCHANDISE AUTHORIZATION NUMBER from us (888 750-9465 8AM-5PM Central Time, Monday through Friday excluding holidays) and include it with any items returned. Please clearly write the RETURN MERCHANDISE AUTHORIZATION NUMBER, easy to see, on the outside of the shipping package.

If JISUPPLY.COM mistakenly sends you the INCORRECT PRODUCTS please contact us as soon as possible. If you notify us within 10 days, we will refund you in full or re-ship the correct product and pay for the return shipping. Please get a RETURN MERCHANDISE AUTHORIZATION NUMBER at the number listed above prior to returning the incorrect product/s.

If products are DAMAGED DURING SHIPMENT please do not accept the shipment and contact us AS SOON AS POSSIBLE. If the damage is not noticed until after receipt, please contact us immediately at 888 750-9465 and we will assist you with the return shipping process. You will receive a credit when the damaged product is received by JISUPPLY.COM. Please contact us within 10 days of receipt if items are damaged. Please fill out a RETURN MERCHANDISE AUTHORIZATION FORM and get a RETURN MERCHANDISE AUTHORIZATION NUMBER prior to returning the item (at the number listed above).

Products returned for reasons other than JISUPPLY.COM errors and shipment damage will also require a RETURN MERCHANDISE AUTHORIZATION form and number. Buyer will be responsible for all shipping/freight charges. A restocking and processing fee of 10% will be charged on returns not caused by JISUPPLY.COM errors or shipping damage.

Items that have been used, installed, marked, damaged, shipped by freight, shipped internationally or returned without all the original packaging are not returnable. Items returned to JISUPPLY.COM more than 30 days after buyer receipt will not be credited (too late to return).

Credits to customers who make returns will be by method of payment (credit card, account, etc.). If a check was used as payment, a credit will not be given until the check clears the bank.



Order Cancellations:

Orders that have already been shipped or picked-up may not be cancelled. Call 888 750-9465 as soon as possible (8AM-5PM Central Time, Monday through Friday excluding holidays). Please fill out the Return Merchandise Authorization form in order to return products.